Shipping policy
Shipping Policy
At IStayCool, we strive to process and deliver your order as quickly as possible.
Order Processing
- Orders are processed within 2-5 business days after payment has been confirmed.
- Orders are not processed or shipped on weekends or holidays.
- During periods of high demand, processing times may be slightly longer.
Shipping Times
Since we work with trusted international suppliers, estimated delivery times are:
- United States: 7–15 business days
- Canada: 7–20 business days
- United Kingdom: 7–15 business days
- Australia: 7–20 business days
- Most International Orders: 10–25 business days
Please note that delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, carrier delays, or other factors beyond our control.
Tracking Information
- Once your order has shipped, you will receive a shipping confirmation email with tracking information (when available).
- Tracking updates may take 2–5 business days to appear after shipment.
Multiple Packages
If you order multiple items, they may be shipped separately from different warehouses. As a result, your items may arrive on different days.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout. If an incorrect address is entered, please contact us within 12 hours of placing your order. Once an order has been processed or shipped, we may be unable to make changes.
Delayed or Lost Shipments
While we work hard to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs, natural disasters, or other circumstances outside our control. If your package appears to be lost, please contact us, and we’ll do our best to assist you.
Customs & Import Fees
International customers are responsible for any customs duties, taxes, or import fees required by their country.
Questions?
If you have any questions about your shipment, please contact us at:
Istaycoolbuisness@gmail.com